Terms and Conditions

Weekly Deliveries/Collections

 Quotes

Quotes will only be valid for fourteen days. 

Payment

Payment terms are according to the invoice. The flowers shall remain the property of The Topiary Tree Florist, until payment has been received. 

Delivery

Prices for delivery service will be reviewed monthly. This may result in a price rise to take into consideration factors outside of our control, such as inflation rates and delivery costs. Delivery dates may be subject to change, provided clear notification is given. Order is deemed as received once the delivery arrives at the agreed location. The contract for the delivery services will be on an ongoing basis. 

Cancellation

In the event of cancellation, monies will be refunded in accordance to the invoice. Full payment will be required for any cancellations that are made within 24 hours of delivery or collection.

Returns and Refund Policy

The client has the right to examine the flowers on arrival and must provide verbal notification of any dissatisfaction in regard to condition, quality, defects or grade of the product.  The Topiary Tree Florist have the option to replace or refund the invoice price of such undelivered or defective items. 
Once the flowers have been delivered and accepted, no return or refund will be accepted. 

In the event that the recipient is not satisfied with The Topiary Tree Florist product or service, any complaints should be addressed within 24 hours of the delivery date.
Please keep in mind flowers and plants are perishable gifts and all sales are non-refundable. However, we take great pride in the integrity and quality of our work at The Topiary Tree Florist, and would like for you to enjoy our beautiful blooms as much as we do! Proper care is required. It is the responsibility of the recipient to follow any care Instructions provided.Should you have any questions regarding the care of your blooms, please contact us at the shop during our business hours; we would be more than happy to assist you.

Photographs 

Arrangements collected or delivered may be photographed for use on The Topiary Tree Florist promotion material, unless specifically stated otherwise by the client.

 

Wedding

Deposit

If you would like to go ahead and book us to create your wedding flowers we ask for a £250.00 deposit. The deposit is then deducted from your final balance. The booking fee is non-refundable, even if the date is changed, the wedding cancelled for any reason, or the client decides to engage an alternative supplier.  

Payment of deposit is an acknowledgement of Terms and Conditions.

Quotation and Payment

No wedding or event is booked until the deposit has been paid. Quotes are valid for 30 days. All costs provided are exclusive of VAT. Once the deposit has been paid then the prices and dates are secure unless stated otherwise.

A quotation for the cost of your wedding flowers will be sent to you after the initial consultation, this is a guide price as you may make changes closer to the wedding day in terms of type of arrangement and quantity. You will receive a final invoice approximately one month before your wedding. Payment is accepted by card, cash or direct payment via internet banking.
Any changes will be brought together at a meeting, via email or on the phone approximately two months ahead of the wedding, when all additional ideas and revisions can be addressed.

The total price includes delivery of flowers on the day to a maximum of two addresses.

Payment in full is required at least 4 weeks before the wedding. It is the client’s responsibility to ensure that the invoice details are correct.

Cancellations
In the event of cancellation, the booking fee will not be refunded. Complete cancellation of the wedding must be advised in writing. Full payment will be required for cancellations eight weeks before the day of the wedding.

Availability of Flowers

The Topiary Tree prides itself on stunning floristry and makes every effort to provide the exact varieties discussed. Sometimes, however, due to circumstances beyond our control – such as extreme weather or supply issues – it may be necessary to substitute.

Should the client have any issues with the quality or standard of the flowers/displays, the client must notify the florist on the day of receipt. The Topiary Tree Florist reserves the right to rectify any errors on the day without prejudice. Any complaints regarding the quality, shape, size, quantity etc cannot be accepted after the day of the event.

Delivery and Set Up

Any queries must be raised within 24 hours of delivery by telephoning 01782 658 153.

We will deliver, set up and pick up as quoted to the required destination/s. Delivery times will need to be confirmed with the venue the week of the wedding/function. We will require access & appropriate working conditions in order to fulfill our order with you. You will need to inform the venue of what you have employed us to do and also the time we require to set up on the day. Should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will complete everything to the best of our ability, however, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue, if the venue or delayed supplier, is willing to complete the setup, or we will return the products to our premises and  advise you to arrange for the goods to be picked up. Should other last minute decisions be made due to any unpredicted circumstance, we will advise the venue manager & you.

Hire/use of vases, crates etc

Containers must be returned to The Topiary Tree Florist within 3 days, – or as agreed.

Charges will be made for any glassware returned cracked, chipped or broken. Replacement of goods is charged at the current purchase price, it is then the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault.

Equipment hired (Jugs, Bottles, Vases, Log Slices, Crates, Votive’s, Jam Jars  etc) remain the property of The Topiary Tree Florist at all times.

The Topiary Tree reserves the right, without penalty or cancellation by the client, to alter the style and shape of vases, pots, sundry items and display articles should any required items become unavailable prior to the wedding date.

Photographs

The Topiary Tree Florist reserves the right to take photographs of flowers and the setting prior to the wedding which may be used for promotional purposes.

Responsibility

The Topiary Tree Florist accepts no liability for injury, loss or damage to the hirer or any third party of any equipment hired for use at the event.

General

Whilst we agree to use our reasonable endeavors to ensure that The Topiary Tree Florist Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver a product or service. However, in cases of adverse weather we will remain in contact with the recipient/client in the lead up to the delivery date/event. We have contingency plans for such occasions of sudden ill health. If Stephanie Edge, Rose Edge or Amanda Pepper of The Topiary Tree Florist is unable to personally complete or deliver, then this will be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the The Topiary Tree Florist service or product as agreed, then we can only offer a refund of full monies paid.

We reserve the right to supplement and amend the Terms and Conditions of The Topiary Tree Florist product or service from time to time. 

We reserve the right to refuse service

Additionally, we reserve the right to suspend, restrict or terminate The Topiary Tree Florist products or services for any reason at any time.

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It is a condition of use of this site that all copy and material shown here remains the property of The Topiary Tree Florist and may not be reproduced, quoted or disseminated without prior written approval of the owners